Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Middlesex. We are dedicated to providing the absolute best veterinary care with compassionate and exceptional service to you and your pet.

Our friendly and hardworking team is passionate about preventive care, client education, and providing comprehensive emergency and nutritional care to Middlesex pets.

Hospital FAQs

Learn more about our office guidelines, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Bills must be paid in full at the time of service or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide an estimate upon request. However, unforeseen circumstances can come up the may impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and we may require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• What types of animals do you treat?

  We take care of cats, dogs, rabbits, and ferrets at our veterinary hospital.

• How do I inform you of significant changes to my pet's status or medical history?

  If your pet undergoes significant changes in their medical status, health history or any other information, print and fill out our Patient Update Form.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.